Managed IT and computer support for Long Island businesses
Keep the computers, accounts and network your team depends on running properly, without hiring a full IT department. We handle the routine work, the problems, and the planning for what comes next.
The problems this solves
Support that stops at the laptop
One vendor handles computers, another the server, another the phones. When something breaks between them, nobody owns it. We support the whole stack, so there is one number to call.
Accounts and devices drifting
Departed staff still have mailboxes, machines miss updates, and nobody remembers the last time a password policy changed. Regular maintenance and Microsoft 365 administration close those gaps.
Growth that arrives one crisis at a time
A new office, a server refresh and a dozen new phones are usually planned separately, then collide. We look after the network, servers and phones, so the pieces are planned together.
What managed support covers
- ＋Remote support for everyday problems
- ＋On-site support across Long Island
- ＋Computer maintenance and updates
- ＋Microsoft 365 administration
- ＋User and account changes
- ＋Network management
Who it suits
- Small and mid-sized businesses without in-house IT
- Offices where one willing person has become the accidental IT department
- Teams spread across more than one location
- Businesses already hosting servers with us that want one team looking after everything
Where we work
U Rack IT is based in Massapequa, New York, and on-site support is available throughout Long Island, Nassau County and Suffolk County. Staff working elsewhere in the Northeast, the South or the West Coast are supported remotely, and equipment hosted in our facility is handled on site by our own team.
Common questions
- Do we need to replace everything we already own?
- No. We start by documenting what you have, then fix what is failing and plan replacements around your budget. Hardware you already own keeps working while we improve how it is managed.
- Can you work alongside someone on our staff who handles IT?
- Yes. Some clients keep an internal person for day-to-day requests and use us for the servers, network, accounts and after-hours coverage. We agree who handles what before we start.
- Do you support staff who work from home or in another state?
- Yes. Remote support covers computers and accounts wherever your team is, and on-site visits are available across Long Island. Clients outside the area are supported remotely.
Let's look at your current setup
Tell us how many people you support, what you run today, and what keeps breaking. We will walk through what managed support would cover for your business.