U Rack IT is based on Long Island with an office in Fort Lauderdale, and supports clients across the country. This page explains the three ways we deliver service, what each one covers, and where we keep a physical presence.
Nearly everything we offer fits into one of these three shapes. Knowing which one your request falls into is usually the quickest way to understand the answer you will get.
Most support work happens over a secure remote session or a phone call: help desk requests, Microsoft 365 administration, monitoring, endpoint and email security, phone system changes and software work. Where you sit does not change how it is delivered.
Colocation, virtual servers and private cloud run in our Massapequa, New York facility. Clients across the country keep equipment there, reach it over the network, and visit by appointment when they want to work on it in person.
Hands-on visits are arranged from our New York and Florida offices. On Long Island that is routine; in South Florida it is scheduled from Fort Lauderdale. Anywhere else, we confirm what is possible before committing to a visit.
These are the buildings you can actually turn up at. Everything else we do happens over a connection or inside the Massapequa facility.
Office and hosting facility
Visits by appointment
Suffolk County office
Walk-ins welcome during business hours
Florida office
Visits by appointment
The Massapequa building is also our hosting facility, which has its own page describing the racks, power and cooling rather than the office side of things.
A page for each state we serve: the two where we hold offices, and four supported entirely remotely. They are not the limit of where we operate; they are the places where there is enough specific information to be useful.
Long Island on-site support, the Massapequa hosting facility, and offices in Nassau and Suffolk counties.
Remote support for Florida businesses and a Fort Lauderdale office for meetings and scheduled visits.
Remote computer support, cybersecurity, business phones, hosting, and development services for Connecticut businesses.
Remote IT, business phones, cybersecurity, software development, and AI solutions for California businesses and distributed teams.
Remote IT support, cybersecurity, business phones, hosting, and software and AI development for New Jersey businesses.
Remote IT support, cybersecurity, business phones, hosted infrastructure, and software and AI development for Nevada businesses.
If your business is somewhere else, start with a call. The remote and hosted services are the same; what we need to check is whether anything you need has to happen in person.
Tell us where your team and your equipment sit. We will be straight about what we can deliver remotely, what can be hosted, and where an on-site visit is realistic.
