- Do you support businesses outside Long Island?
- Yes. Remote support covers the whole state, including New York City and Westchester. On-site visits are routine on Long Island because our offices are there; anywhere else in the state we confirm the scheduling before promising a visit.
- Do we have to replace the equipment we already own?
- No. We start with an audit of what you run today and work with hardware that is still serviceable. Where something is near end of life or holding you back, we say so and explain the trade-off rather than insisting on a wholesale replacement.
- What hosting options do we have in New York?
- Colocation for your own servers in our Massapequa facility, virtual servers, and private cloud options, plus cloud storage for business files and application data. If you want to see the room first, visits are booked by appointment.
- How do we ask for help once we are a client?
- Call 646-781-8001, email us, or open a ticket through the client portal. The support page also carries the remote support installers a technician may ask you to run. Response expectations are set in your service agreement rather than here.
- Can we see the Massapequa facility before moving equipment in?
- Yes. Facility visits are by appointment, so you can walk the floor, see the power and cooling, and meet the team before you commit to anything.