Service area — New York

IT Support and Technology Services in New York

IT support, cybersecurity, server hosting, business phones, and software and AI development from U Rack IT’s Massapequa and Bohemia locations.

01Coverage

Long Island is home turf, and the state is reachable remotely

Our two New York addresses sit in Nassau and Suffolk counties, which makes on-site work across Long Island practical. The rest of New York is served remotely, with visits arranged when they genuinely help.

Nassau County

Our Massapequa office and hosting facility is here, next to the Long Island Rail Road. Businesses along the South Shore are a short drive away, which keeps site visits and equipment drop-offs simple.

Suffolk County

The Bohemia office covers the eastern side of the island: walk in during business hours, meet the team, or have support dispatched from a base that is already nearby.

New York City and beyond

Remote support and hosted infrastructure work anywhere in the state. On-site work outside Long Island is scheduled case by case rather than promised as a standing service.

03Two addresses

One building hosts, the other is an office

These get confused, so it is worth being precise: only Massapequa holds infrastructure. Bohemia is where people and conversations are.

Office and hosting facility

Massapequa, New York

511 Ocean Avenue
Massapequa, NY 11758

Visits by appointment

  • Colocation for your own hardware
  • Virtual servers and private cloud
  • Work on your own equipment with staff on site
  • Appointments to see the space before you commit

Suffolk County office

Bohemia, New York

489 Johnson Ave # F
Bohemia, NY 11716

Walk-ins welcome during business hours

  • Walk-in visits during business hours
  • Local IT support and drop-in questions
  • Meetings and project discussions
  • Coordination with the Massapequa hosting facility

MassapequaRacks, redundant power and cooling, controlled access and monitoring. Your servers live here, and you can book a visit to work on them yourself.

BohemiaAn office, not a data center. Walk-ins are welcome during business hours to talk through a project, hand over equipment, or get help in person.

The infrastructure itself — racks, power, cooling and access — is described on the Massapequa facility page, so this page does not repeat it.

04Practicalities

Phones, remote access and recovery

The parts of the stack that matter most when something goes wrong or someone joins the team.

Phones that are not tied to a desk

U Talk.tel runs on hosted infrastructure, so a Long Island office, a home office and a van can share one number with proper routing. AI receptionist options are available where answering every call is the bottleneck.

See phone options

Secure remote access

Remote work is only as safe as the way people connect. We set up protected remote access, email security and DNS filtering so a laptop on a hotel network is not an open door.

Backups before the bad day

Layered backups, replication of the systems you cannot lose, and recovery planning with restore testing, so a failed drive is an inconvenience rather than a shutdown.

Common questions

Do you support businesses outside Long Island?
Yes. Remote support covers the whole state, including New York City and Westchester. On-site visits are routine on Long Island because our offices are there; anywhere else in the state we confirm the scheduling before promising a visit.
Do we have to replace the equipment we already own?
No. We start with an audit of what you run today and work with hardware that is still serviceable. Where something is near end of life or holding you back, we say so and explain the trade-off rather than insisting on a wholesale replacement.
What hosting options do we have in New York?
Colocation for your own servers in our Massapequa facility, virtual servers, and private cloud options, plus cloud storage for business files and application data. If you want to see the room first, visits are booked by appointment.
How do we ask for help once we are a client?
Call 646-781-8001, email us, or open a ticket through the client portal. The support page also carries the remote support installers a technician may ask you to run. Response expectations are set in your service agreement rather than here.
Can we see the Massapequa facility before moving equipment in?
Yes. Facility visits are by appointment, so you can walk the floor, see the power and cooling, and meet the team before you commit to anything.
Service area — New York

Talk to the New York team

Whether you are down the road in Massapequa or up in Westchester, tell us what you run and we will explain what support, hosting or phones would look like for you.